If an item is not stocked (out of stock) delivery will be completed within 2-5 business days.
When an undeliverable package is returned to us we issue a full refund (excluding delivery charges). We are unable to re-send packages that are returned to us as undeliverable. If you would still like to purchase those products, you're welcome to place a new order.
A package may be considered 'undeliverable' because the address provided was incorrect or, following a failed delivery attempt.
If you are not completely happy with your online purchase you can return it to us, within 3 days of receipt. Provided you comply with the terms below we will refund the price of the goods and the basic delivery charge.
If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not functioning as described), again you can return it to us within 3 days, and we will refund the price paid, less the basic delivery charge, and the cost of packaging for returning the product to your original method of payment.
Other than in the case of faulty products, we will only accept the return of unopened/unused products.
Unless specified in the product description, the products on our store do not carry a warranty. Please note that the colour, appearance, print, and other visual characteristics of the products may differ from the actual images on the website, due to availability and limited quantities.